888score Frequently Asked Questions

888score requires a valid government-issued photo ID to complete KYC. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence issued by the Bangladesh Road Transport Authority (BRTA). You may also be asked to provide proof of address — a recent utility bill or bank statement from Dutch-Bangla Bank, BRAC Bank, or City Bank dated within the last three months is acceptable. Upload clear, well-lit images of both sides of your document through the KYC portal in your account settings.

Most 888score KYC submissions are reviewed and approved within 24 hours. During peak periods — particularly around major cricket tournaments like the BPL or IPL — processing can extend to 48 hours. You will receive an email notification at your registered address as soon as your verification is complete. If your submission is declined due to document quality or a mismatch, the support team at [email protected] will contact you with clear instructions for resubmission.

To reset your 888score password, click the "Forgot Password" link on the login page and enter your registered email address. A password reset link will be sent to your inbox within a few minutes — check your spam folder if it does not arrive promptly. Click the link and follow the on-screen instructions to create a new, strong password. For security reasons, password reset links expire after 60 minutes. If you continue to experience login issues, contact [email protected] directly.

No — 888score strictly enforces a one-account-per-player policy. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created in error, or if you are having trouble accessing your existing account, contact our support team at [email protected] and the issue will be resolved promptly without penalising you.

bKash deposits on 888score are processed instantly — your account balance updates in real time as soon as the bKash transaction is confirmed on the bKash network. In the rare event that a deposit does not appear within five minutes, take a note of your bKash transaction ID and contact [email protected]. Our payments team can manually verify and credit the transaction, typically within one hour of your report.

The minimum deposit on 888score is ৳200 BDT across all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no upper limit on deposits, though very large deposits may trigger an additional identity verification step as part of our security and fraud prevention procedures. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank may have slightly different minimums — check the Cashier section of your account for the latest limits.

The minimum withdrawal on 888score is ৳500 BDT. Withdrawals are processed back to the same payment method used for the deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad account. This matching policy is a standard anti-fraud measure. Withdrawals requested via bKash or Nagad are typically completed within 1-4 hours. Bank transfer withdrawals to Dutch-Bangla Bank or City Bank may take 1-2 business days.

888score does not charge any platform-side fees on deposits or withdrawals. Your BDT balance is credited and debited at face value. However, please note that your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction fees as per their published rate cards. 888score has no control over these third-party charges. We recommend checking your provider's current fee schedule before initiating a transaction.

Withdrawal delays on 888score are most commonly caused by one of three reasons: pending KYC verification (withdrawals cannot be processed until identity documents are approved), an active bonus wagering requirement that has not yet been met, or a routine security review triggered by unusual account activity. If your withdrawal has been pending for more than four hours and none of these apply, email [email protected] with your withdrawal reference number and our payments team will investigate immediately.

888score offers a comprehensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and Bangladesh Tigers international fixtures. Available markets include match winner, series winner, top batsman, top bowler, highest opening partnership, over/under total runs, method of next dismissal, and in-play live betting. Odds are updated in real time during live matches, giving you the chance to bet as the action unfolds at the Sher-e-Bangla National Cricket Stadium and other venues.

Yes — all slot games available on 888score are sourced from certified, internationally recognised game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game uses a certified Random Number Generator (RNG) to ensure completely random and fair outcomes on every spin. The Return to Player (RTP) percentage for each game is published by the provider and is applied consistently. 888score does not modify game logic or RTP settings — the games run exactly as certified by the provider.

Yes — 888score is fully optimised for mobile play on Android and iOS devices. The entire game library, including slots, live casino tables from Evolution Gaming and Ezugi, and all sports betting markets, is accessible through your mobile browser without needing to download a separate app. The mobile interface adapts automatically to your screen size. A stable internet connection (4G or Wi-Fi) is recommended for live dealer games to ensure smooth streaming quality.

RTP (Return to Player) varies by individual slot title on 888score. Most slot games from providers like Pragmatic Play and NetEnt carry RTPs in the range of 94%-97%. High-volatility games tend to have slightly lower RTPs but offer larger potential payouts on winning spins. The RTP for each game is listed in the game's information panel — look for the "i" or "?" icon within the game interface. Remember that RTP is a long-term statistical average across millions of spins, not a guarantee for any individual session.

If a cricket match on 888score is abandoned, cancelled, or significantly disrupted before a result is determined — for example due to rain, ground conditions, or a no-result decision — all affected bets are voided and stakes are returned in full to your 888score account balance. For matches that are reduced in overs but still produce an official DLS-method result, settled bets are determined using the official match result. Specific settlement rules for each market are outlined in the Sports Betting Rules section of the 888score Terms & Conditions.

888score offers a welcome bonus on your first deposit — the specific amount and match percentage are displayed on the promotions page at the time you register. The welcome package typically includes a deposit match bonus and may include free spins on selected Pragmatic Play or NetEnt slots. All welcome bonuses on 888score are subject to wagering requirements, a minimum qualifying deposit, and an expiry period — these are clearly displayed before you opt in, so you always know what you are agreeing to.

A wagering requirement on 888score is the number of times you need to play through your bonus amount before it converts to withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place a total of ৳20,000 in eligible bets before that bonus balance becomes real money you can withdraw. Not all games contribute equally — slots typically contribute 100%, while live casino and sports bets may contribute at a lower rate. Check the specific bonus terms for the exact contribution rates.

Free spins on 888score are credited automatically to your account when you qualify — either by making a qualifying deposit that unlocks a free spin bonus, or when 888score runs a slot-specific promotion. You will receive an in-account notification when free spins are added. Navigate to the designated slot game specified in the promotion and the free spins will be available in the game interface. Winnings from free spins are credited as bonus funds subject to the wagering requirement stated in the promotion terms.

Yes — 888score rewards consistent players through its loyalty programme. As you play, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or exclusive promotions. Higher tiers in the programme unlock additional benefits including faster withdrawal processing, dedicated account management, higher deposit and withdrawal limits, and personalised reload bonuses. Full details of the current loyalty tier structure and how to progress are available in the Promotions section of your 888score account.

Yes — 888score gives every player the option to decline bonus offers. If you prefer to play only with your real-money balance and avoid wagering requirements entirely, you can opt out of promotions in your account settings or by contacting our support team at [email protected] before making a deposit. Once a bonus has already been credited to your account, it may need to be forfeited (removed) before a withdrawal can be processed — contact support for assistance if this situation arises.

888score is a safe and legitimate online gaming platform that uses industry-standard SSL (Secure Socket Layer) encryption to protect all player data and financial transactions. Player funds are held separately from operational accounts, and all game outcomes on the platform use certified RNG technology supplied by regulated game providers including Evolution Gaming, Pragmatic Play, Ezugi, and Microgaming. Our platform is regularly reviewed for fair play compliance. We maintain a transparent support channel at [email protected] for any security concerns.

888score is an online entertainment platform that serves players who access the site for recreational gaming purposes. We operate in full compliance with applicable regulations and follow strict KYC and anti-money-laundering procedures. Players in Bangladesh are responsible for understanding and complying with local laws regarding online gambling. 888score strongly encourages all players to make informed decisions and to gamble responsibly. If you have specific legal questions about your situation, we recommend consulting a legal professional.

The minimum age to register and play on 888score is 18 years old. This rule is strictly enforced through our KYC verification process, which requires all players to submit a government-issued photo ID confirming their date of birth before any withdrawal is processed. Any account found to belong to a person under 18 will be immediately suspended and any deposited funds will be returned. We take underage gambling prevention extremely seriously and support parental control tools on all devices.

888score provides a full suite of responsible gaming tools accessible directly from your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits; enable loss limits; activate reality-check session reminders; or request a temporary cooling-off period of 24 hours to 6 weeks. If you need a longer break, you can request full self-exclusion (minimum 6 months) by emailing [email protected] with the subject "Self-Exclusion Request". All limits are applied immediately; increases to limits require a 24-hour cooling-off delay.

888score customer support is available via email at [email protected]. Our support team operates seven days a week and aims to respond to all enquiries within four hours. For urgent matters such as a missing deposit, a suspected security breach, or a responsible gaming request, please include "URGENT" in your email subject line to prioritise your case. When contacting support, always include your registered email address and a brief description of the issue to help us resolve it as quickly as possible.